Global Alpha Capital Management Ltd. is committed to ensuring the fair treatment of complaints regarding its products or services in accordance with regulatory requirements. Complaints received by the firm will be addressed in accordance with the firm’s complaint handling policy.
If you would like to make a complaint regarding a product or service offered by the firm, please contact the firm using the following details:
Global Alpha Capital Management Ltd.
Attention: Compliance Officer
1800 McGill College Avenue, Suite 1300
Montreal, Québec H3A 3J6
Telephone No.: +1 514-287-0110
E-mail: [email protected]
Complainants can expect to receive an initial response to their complaint within five business days of receipt of the complaint by the firm.
Québec residents: If a complainant resident in Québec is dissatisfied with how their complaint is handled or the outcome, the complainant may request that the firm provide a copy of the complaint file to the Autorité des marchés financiers for its handling. Contact information for the Autorité des marchés financiers is as follows:
Autorité des marchés financiers
Place de la Cité, tour Cominar
2640, boulevard Laurier, bureau 400
Québec (Québec) G1V 5C1
Telephone No.: +1 418-525-0337
Toll-free telephone service: 1-877-525-0337
Residents of other Canadian jurisdictions: If a complainant is resident in a Canadian jurisdiction outside Québec, the complainant may be eligible to use the independent dispute resolution service offered by the Ombudsman for Banking Services and Investments (OBSI). Contact information for the Ombudsman for Banking Services and Investments is as follows:
Ombudsman for Banking Services and Investments
20 Queen Street West, Suite 2400
P.O. Box 8
Toronto, Ontario M5H 3R3
Telephone No.: +1 416-287-2877
Toll-free telephone service: 1-888-451-4519
E-mail: [email protected]
For additional information on Global Alpha Capital Management Ltd., please contact:
Brent Wilkins
Senior Vice President,
Head of Institutional Sales,
Canada
Eric Hasenauer
Senior Vice President,
Co-Head of Institutional Sales,
USA
John Ricketts
Senior Vice President,
Co-Head of Institutional Sales,
USA
Please take the time to carefully read the following as it contains important information regarding certain restrictions imposed by statute and the applicable securities regulatory authorities on the distribution of information through this website.
Material presented on this website should be considered for background information only and should not be construed as investment or financial advice. Further, information on this website should not be construed as an offer or solicitation by the Connor, Clark & Lunn group of companies to provide investment management services or to buy or sell any products.
The Global Alpha Capital Mangement Ltd (Global Alpha) website may contain hyperlinks to websites operated by parties other than Global Alpha. Such hyperlinks are provided for your reference only. Global Alpha does not control such websites and is not responsible for their contents. The inclusion by Global Alpha of hyperlinks to other websites does not imply any approval or endorsement of the material on such websites or any association with their operators.
The Connor, Clark & Lunn group of companies includes a number of entities that may be registered as investment advisers, investment fund managers and exempt market dealers in various provinces and territories of Canada. A number of entities are also registered with the Unites States Securities and Exchange Commission as advisers in that country and the Connor, Clark & Lunn group of companies also includes a number of investment advisers and fund managers that are authorized and regulated by the Financial Conduct Authority in the United Kingdom. The information provided on this website regarding each entity is directed solely towards qualified investors in jurisdictions where the appropriate entity is registered. Services offered by any of the entities in the Connor, Clark & Lunn group of companies are offered solely to qualified residents of the jurisdictions where the entities are qualified to do business.
Certain securities regulations prohibit the publication of specific registration information about the registered entities in the Connor, Clark & Lunn group of companies. For more information, please contact the Connor, Clark & Lunn Compliance Department at [email protected] or 604-685-2020.
Global Alpha Capital Management Ltd.
April 25th, 2023